Orders may be placed by telephoning SnoWizard toll-free at
1-800-366-9766. Our knowledgeable personnel are available from 9:00 AM to 5:00 PM CST, Monday thru Friday, to answer any questions and provide prompt quotes on the cost of your order including shipping charges. During the busy season we are also available Saturdays from 9:00 AM to 12:00 Noon from April 1 to August 15. The minimum shipped order is $25.00.
All orders must be prepaid by credit card, money order, certified check or bank wire. We accept Visa, MasterCard, American Express and Discover. Please have your credit card number ready. Current SnoWizard customers may also email or FAX their orders to us at 504-832-1646 using our Order/Fax Form.
To place an order by FAX, print the form and fill in the information, or complete the form online, print and FAX the completed form. Be certain to fill in your Customer Number, shipping address and telephone number. Incomplete or incorrect information may result in delay in processing and shipment of your order.
Enter the quantities in the spaces provided. Please make certain that all markings are clear and legible. Fax the completed form to 504-832-1646.
When sending in orders, payments or other correspondences, please address all items to:
101 River Road
New Orleans, LA 70121
To avoid any delays, please include your customer number, account name and telephone number on your correspondence or package.
Orders for flavorings, supplies and miscellaneous items received prior to 2:00 PM CST are generally shipped the same day by United Parcel Service or FedEx. Orders placed after 2:00 PM on Fridays or on Saturdays will be shipped the following Monday. Delivery generally can be expected within 1 to 6 working days. Shipping cost is calculated based on the number of packages, weights and insurance if applicable. We charge only the published UPS rates without any additional markup. Please see the chart below for estimated delivery times.
* This map is a general representation of UPS Ground transit times in business days. To calculate the delivery time for all UPS services, worldwide, please refer to the "Calculate Time and Cost" under the "Shipping" tab on UPS.com
All orders for machines and other equipment in excess of 100 pounds are shipped via truck, utilizing selected carriers which have proven to be most reliable in delivering to specified areas. Delivery can generally be expected within 2 to 7 days.
If fast delivery is required, all materials can be shipped by next day, 2nd or 3rd day delivery service, or by air freight. SnoWizard does not guarantee the delivery times of the freight carriers.
Due to health code requirements, no returns of food products can be accepted under any circumstances.
Returns of supplies will be accepted within 30 days of purchase, but only with pre-approved authorization from SnoWizard. Shipment of any return goods must be prepaid. A standard 15% restocking fee will apply to all returned supplies, and 25% on all equipment.
Returns are not allowed on any special order equipment, sale items, or any other items that are marked, advertised, or otherwise designated as non-returnable. There are absolutely no returns on any open food products, flavor concentrate or concession trailers.
Please telephone SnoWizard at 1-800-366-9766 to obtain return authorization. Unauthorized returns will not be accepted.
Any current or potential SnoWizard clients are invited to visit our manufacturing, production and sales facilities located at 101 River Road, New Orleans, Louisiana 70121, as well as the nearby SnoWizard Snoball Shoppe at 4001 Magazine Street. Just telephone to make arrangements and we will proudly provide a personal tour of our operations.
For more info feel free to call us at